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Which Android versions are available?
Available versions and architectures depend on Genymotion products (Desktop, Cloud, and device images).
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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for display distortion or freezing when using Genymotion with Android 8+
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Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance issues on Windows, Mac, and Linux.
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macOS - Unable to start the Virtual Device
Troubleshooting Genymotion Desktop on macOS when the Virtual Device fails to start, including hypervisor guidance and port settings.
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The virtual device crashes, freezes or fails to boot on Windows
Guidance on Windows compatibility issues for Genymotion Desktop, including Android 15 incompatibilities, GPU issues, and hardware recommendations.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guidance to force high-performance GPUs on Windows laptops with dual GPUs for Genymotion Desktop.
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Apple Mac M series support
The Apple Mac M series with an Apple Silicon SoC are supported; Rosetta is required; VirtualBox is not available; Only Android 11+ is available.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting guide for Genymotion Desktop stuck on booting logo, including upgrade steps, login workaround, and Windows hardware notes.
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Troubleshooting guide for VirtualBox DHCP not assigning IPs to Genymotion devices, covering Hyper-V, power, GPU, and Windows updates.
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Can I play games with Genymotion?
Guidance on playing games with Genymotion across Desktop, SaaS, and Device Image, including Google Play Store installation, ARM64 support, and root de...
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Genymotion Desktop and Hyper-V (Windows)
Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
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I can't install or run an application/game in Genymotion Desktop
Troubleshooting steps when Genymotion Desktop cannot install or run apps.
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Does Genymotion Desktop support Apple Mac M4 models?
Genymotion Desktop fixes Mac M4 support with version 3.9.0; upgrade to enable it.
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VirtualBox recommended versions
Genymotion guidance on VirtualBox versions, including the 7.0.26 recommendation and macOS/Linux QEMU guidance.
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Genymotion Device Image
Genymotion Device Image is a Platform as a Service offering an Android environment on major cloud platforms, with multiple Android versions, HTTP API,...
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Android Emulator for PC & Mac
Genymotion Desktop is an Android emulator for PC and Mac with templates, widgets, and GPU acceleration.
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Genymotion SaaS
Cloud-based Android testing platform offering on-demand Android devices, team management, integrations, and pricing plans.
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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Genymotion: 2025 Year in Review
Genymotion reviews 2025 milestones across three solutions, key highlights, and a look at 2026.
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News & Updates
Genymotion blog updates covering product news, partnerships, and Android releases
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ARM64 virtual devices in Southeast Asia (Singapore) region
Genymotion explains longer boot and saving times for ARM64 devices in the Southeast Asia (Singapore) region and ongoing optimization efforts.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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How to play games with Genymotion SaaS (Cloud)?
Instructions for installing and playing Android games on Genymotion SaaS (Cloud), including Google Play Store, arm64 requirements, and a compatibility...
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Get to the Next Level with Genymotion on AWS
Genymotion runs Android devices on AWS EC2 with ARM64 support, offering AMIs and Graviton readiness for scalable testing.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The Virtual device takes a very long time to boot and is very slow
Troubleshooting long boot times and slow performance of Genymotion Desktop on Windows, including GPU and hypervisor considerations.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymobile states it cannot control cloud-provider billing and directs customers to the Refund and Cancellation Policy.
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I can't find TikTok in Google Play Store
Troubleshooting TikTok on Genymotion: arm64 requirement, un-rooted images, Google login, and Open GApps.
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How to run applications and games for arm (arm64)?
Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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How to play games with Genymotion Desktop
Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
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I can't set more than 2048MB of RAM to the device (mac M series)
Genymotion support article about RAM limit on mac M series devices due to macOS Monterey bug; upgrade to newer macOS versions to fix.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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arm64
ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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Android 14 beta image for AWS
Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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Genymotion SaaS (Cloud) – Blog
Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
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Change Log - gmsaas
Comprehensive change log for gmsaas with new features, updates and fixes across versions.
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gmsaas 1.15.0: Now with Native arm64 Support!
Genymotion SaaS announces gmsaas 1.15.0 with native ARM64 support for Linux distributions and macOS, including Linux ARM64 wheel availability and Rose...
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Get ready for Genymotion SaaS (Cloud) upgrade!
Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion receives “AWS Graviton Ready” status
Genymotion earns AWS Graviton Ready status for its ARM-based Android Virtual Devices on AWS.
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Genymotion Desktop 3.4 is released!
Genymotion Desktop 3.4 released with Apple Silicon support, skins, developer tools widget, and multi-display support.
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Genymotion’s ARM64 virtual devices are now officially live
Genymotion announces production-ready ARM64 virtual devices on Genymotion SaaS, delivering higher fidelity and faster boot times for ARM apps.
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ARM servers for Genymotion SaaS!
Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
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Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
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Android 12 image is now available on Azure and Alibaba Cloud!
Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
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Android 12 image for AWS and GCP is out!
Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Create Pre-configured Images
Guide to creating pre-configured Genymotion VM images across AWS, GCP, Alibaba, and Azure.
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Deploying Applications
Methods to deploy apps on Genymotion devices, including APK-based deployment, Open GApps, and ARM/ARM64 considerations.
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Alibaba
Guides to deploying Genymotion on Alibaba Cloud using ARM64 and x86_64 Android images.
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AWS
Genymotion AWS deployment guide with available images, setup steps, security, and access instructions.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.