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I get the error "msvcr100.dll is missing"
Guidance for resolving the msvcr100.dll missing error in Genymotion Desktop on Windows.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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I recently upgraded VirtualBox and Genymotion no longer works
Troubleshooting steps for Genymotion Desktop and VirtualBox upgrade incompatibility.
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for resolving Genymotion Windows errors starting the Virtual Device by addressing VirtualBox host-only adapters.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS.
iOS webcam support requires h264; recently added to Genymotion Device images but not yet activated for iOS.
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a certificate-based security warning when connecting Genymotion Device Image from the Web due to deprecated versions.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guide to forcing high-performace GPUs on Windows laptops with hybrid graphics for Genymotion Desktop.
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The virtual device display is black.
Troubleshooting for a black virtual device display in Genymotion SaaS, focusing on WebRTC blockages caused by add-ons, extensions, or Chrome versions.
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The map is blank on the GPS widget
Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Troubleshooting Windows display issues for Genymotion when using Android 8 or higher, focusing on GPU and driver problems.
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VirtualBox configuration error
Instructions to resolve VirtualBox configuration errors on Windows, Linux, and macOS.
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How to get logs and logcats with Genymotion SaaS
Instructions to generate logs and logcats for Genymotion SaaS.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Genymotion Desktop starts but the main window does not show or is white
Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
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Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance issues, including hardware requirements, resource limits, and Windows/macOS GPU tips.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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Unable to load OpenGL libraries from your system
Guidance to fix OpenGL library load errors by updating display drivers or GPU compatibility.
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Error while creating the device / virtual terminal
Troubleshooting steps for failures when creating a device or virtual terminal in Genymotion Desktop, including legacy version issues, disk space, and ...
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting guidance when Genymotion Desktop cannot connect to servers due to network blocks, proxies, or VPNs.
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I can't create an account: "Something went wrong, please try again."
Troubleshooting guide for account creation failure in Genymotion.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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My Webcam does not work on iOS (Genymotion SaaS)
Genymotion SaaS iOS webcam support is not available due to incomplete H.264 implementation; future releases will enable it.
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Guidance for macOS users on Genymotion Desktop when clicks do not respond and widgets are greyed out due to port 6379 conflicts with Redis.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Genymotion SaaS – Product Cloud
Genymotion SaaS provides Android devices in the cloud for testing and development, with pricing plans and integrations.
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Mobile Testing and Development
Genymotion's Mobile Testing and Development page covers test automation, game development, security, and cloud-based development for Android virtual d...
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Genymotion Desktop Pro for Independent Workers
Genymotion Desktop Pro for Independent Workers provides affordable, high-performance app development tools with cloud SaaS options and CI/CD integrati...
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Genymotion for Enterprises — Cloud Pricing and Features
Genymotion enterprise cloud pricing and feature overview for cloud devices, cloud providers, and desktop.
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Genymotion Education
Educational resources and pricing for Genymotion Desktop and Genymotion SaaS for learning and teaching Android development.
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Use Bitrise with Genymotion SaaS
Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
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Mobile Automated Tests with CircleCI and Genymotion SaaS
Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion 2.12.2 (July 23th, 2018)
Release notes for Genymotion 2.12.2, detailing improvements and corrections.
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Genymotion 2.10.0 (August 1, 2017)
Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
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Android 13 & 14 ARM images for Genymotion SaaS
Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
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Android 14 beta image for AWS
Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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Genymotion SaaS 3.5.0 OS images (Android 12.0 to 14.0)
Release notes for Genymotion SaaS 3.5.0 OS images covering Android 12.0 to 14.0, with improvements, bug fixes, and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Github Actions
Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
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Bitrise
Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
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gmsaas 1.9.0 (Introducing gmsaas portal)
Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
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Genymotion SaaS is moving to arm64
Genymotion SaaS will transition to arm64 exclusively starting March 30, 2026; x86-based virtual devices will be restricted; notes and steps for users ...
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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EarnIn Case Study
EarnIn reduces testing time by scaling Android application testing on Genymotion SaaS; a Genymotion case study.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Interactive Engagement
Overview of Genymotion's Interactive Engagement features for customer support, social media, and training in the cloud.
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Professional Android Emulator
Genymotion provides cloud-based Android virtual devices and desktop emulators to accelerate mobile testing, development, and demos.
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How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs from UI or command line for Windows, macOS and Linux.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.