Account Management Policies

Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.

Genymotion Help Center article explaining that PayPal orders may be generated without a license key if payment steps were not completed and how to res...

Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...

Customer asks if Genymotion offers a discount for large AWS usage.

Android 16.0 is available for Genymotion products; Android 16.0 image is in beta; Desktop Pro edition requires paid license.

Instructions for subscribing to Genymotion SaaS plans and contacting sales for larger device counts or alternative payment methods.

Guidance on why a device may be missing from Genymotion's virtual device list and how to customize device specifications.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Guide to obtaining Genymotion Desktop free for personal use edition.

Instructions to generate and attach Genymotion SaaS logs for support.

Troubleshooting guide for Genymotion Desktop stuck on the Booting logo, including upgrade instructions and workarounds for Hyper-V, GPU issues, and un...

Prerequisites and hardware requirements for Genymotion Desktop across Windows, Linux, and macOS, including virtualization and hypervisor guidance.

Instructions to request deletion of a Genymotion Cloud account and data, including logging in, administration and billing steps.

Details about the 5-day trial, monthly subscription, and billing for Genymotion on GCP.

Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.

Instructions to reset a Genymotion SaaS Cloud password and important security note.

Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.

Cloud-based Android testing platform with devices in the cloud, pricing, integrations, features and documentation.

Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.

Genymotion offers enterprise cloud devices with on-demand instances, pricing options, and CI/CD integrations for teams.

Genymotion education page covering Genymotion Desktop features, pricing for students, Genymotion Cloud, and CD/CI integrations.

Genymotion contact page with quotes, demos, and support options.

A guide to running Detox end-to-end tests on Genymotion SaaS for React Native apps, including setup, Jest hooks, and test execution.

Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.

Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.

Instructions to reset your Genymotion Desktop password.

Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.

Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...

AWS annual billing option for Genymotion's Yearly plan with a 30% discount.

Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.

The help article notes that the article has been moved to Genymotion's website.

The article has been moved to Genymotion's website.

This article has been moved to our website.

Refund policy and refund request process for Genymotion Device image (PaaS) refunds.

Help article describing why virtual device charges may occur and how to verify usage and timeouts.

Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.

Find Genymotion product user guides at the official docs site.

Help Center article directing users to the Genymotion Jenkins integration blog post.

Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.

Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Instructions to configure HTTP proxies for Genymotion virtual devices, with and without authentication, plus desktop-specific proxy setup.

Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...

Instructions to delete a Genymotion Desktop account and an optional account deletion request.

Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.

Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.

Magis TV is not compatible with Genymotion products; while Magis TV can be installed, it will not start.

Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.

Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.

Instructions to request a Genymotion SaaS free trial by selecting Individual or Enterprise.

Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.

Genymotion explains refund responsibility when cloud provider charges are incorrect and how to proceed.

Genymotion license usage policy: a license is for one user on one computer; spare machine allowed if main workstation is unavailable.

Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.

Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...

Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.

Instructions to stop receiving invoices for $0 by canceling Genymotion SaaS subscription or deleting the account.

Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.

Pricing plans for Genymotion Desktop Pro, including Independent Workers, Enterprise, and Schools & Students, plus a Master Agreement for Enterprise.

Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.

Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.

Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.

A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.

A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.

Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.

Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.

Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.

Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.

Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.

Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.

Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.

Bolt Food case study on scaling mobile automated testing with Genymotion.

AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.

Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.

Help and Feedback page with access to FAQ and Support and guidance on providing feedback.

Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.

Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.

Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...

Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.

Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.

Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.

Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.

Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.

Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.

Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.

Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.

Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.

Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.