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How to get a license server for Genymotion Desktop?
Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
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PayPal license purchase - order received but no license key
Genymotion Help Center article explaining that PayPal orders may be generated without a license key if payment steps were not completed and how to res...
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Customer asks if Genymotion offers a discount for large AWS usage.
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Is Android 16 available?
Android 16.0 is available for Genymotion products; Android 16.0 image is in beta; Desktop Pro edition requires paid license.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans and contacting sales for larger device counts or alternative payment methods.
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I can't find the device I need in the virtual device list
Guidance on why a device may be missing from Genymotion's virtual device list and how to customize device specifications.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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How to get Genymotion Desktop free for personal use edition
Guide to obtaining Genymotion Desktop free for personal use edition.
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How to get logs and logcats with Genymotion Saas
Instructions to generate and attach Genymotion SaaS logs for support.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting guide for Genymotion Desktop stuck on the Booting logo, including upgrade instructions and workarounds for Hyper-V, GPU issues, and un...
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What are Genymotion Desktop requirements?
Prerequisites and hardware requirements for Genymotion Desktop across Windows, Linux, and macOS, including virtualization and hypervisor guidance.
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How to delete my Genymotion SaaS (Cloud) account and all related data
Instructions to request deletion of a Genymotion Cloud account and data, including logging in, administration and billing steps.
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How will I be charged for Genymotion on Google Cloud Platform (GCP)?
Details about the 5-day trial, monthly subscription, and billing for Genymotion on GCP.
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Unable to start the Virtual Device
Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.
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I have forgotten my Genymotion SaaS (Cloud) account password
Instructions to reset a Genymotion SaaS Cloud password and important security note.
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Can Genymotion Desktop run in a server? Is there a headless mode?
Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.
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Genymotion SaaS
Cloud-based Android testing platform with devices in the cloud, pricing, integrations, features and documentation.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.
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Genymotion in the Cloud with a user-friendly interface
Genymotion offers enterprise cloud devices with on-demand instances, pricing options, and CI/CD integrations for teams.
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Learn Android development with Genymotion Desktop
Genymotion education page covering Genymotion Desktop features, pricing for students, Genymotion Cloud, and CD/CI integrations.
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How can we help you?
Genymotion contact page with quotes, demos, and support options.
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React Native UI testing with Detox & Genymotion SaaS
A guide to running Detox end-to-end tests on Genymotion SaaS for React Native apps, including setup, Jest hooks, and test execution.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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I have forgotten my Genymotion Desktop account password
Instructions to reset your Genymotion Desktop password.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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Will I be charged for using an application, sharing an URL, or running a device ...
Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...
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Is it possible to be charged annually basis on AWS?
AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
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The map is blank on the GPS widget
Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion SaaS
This article has been moved to our website.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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I have been charged incorrectly
Help article describing why virtual device charges may occur and how to verify usage and timeouts.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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How to connect a virtual device to a proxy
Instructions to configure HTTP proxies for Genymotion virtual devices, with and without authentication, plus desktop-specific proxy setup.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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How to delete my Genymotion Desktop account?
Instructions to delete a Genymotion Desktop account and an optional account deletion request.
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; while Magis TV can be installed, it will not start.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I have just created a Cloud (Genymotion SaaS) account. How do I activate my free...
Instructions to request a Genymotion SaaS free trial by selecting Individual or Enterprise.
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I want to test Genymotion Desktop Pro, with full features, but I have already se...
Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymotion explains refund responsibility when cloud provider charges are incorrect and how to proceed.
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Is it possible to use a single license on multiple computers?
Genymotion license usage policy: a license is for one user on one computer; spare machine allowed if main workstation is unavailable.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Page
Instructions to stop receiving invoices for $0 by canceling Genymotion SaaS subscription or deleting the account.
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Genymotion Help Center
Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro, including Independent Workers, Enterprise, and Schools & Students, plus a Master Agreement for Enterprise.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Use Burp Suite with Genymotion SaaS
Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
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Use Burp Suite with Genymotion Device Image
Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
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Single Sign-On (SSO) with Google and GitHub authentication!
Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Microfocus
Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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AppsFlyer Case Study
AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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Administration Interface
Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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SaaS User Guide - Requirements
Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Changing authentication
Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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Professional Android Emulator
Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.