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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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Genymotion Desktop is very slow and unstable
Troubleshooting hardware and resource issues causing Genymotion Desktop to be slow or unstable.
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My webcam does not work with Genymotion Desktop
Genymotion Desktop does not work well with virtual webcams; a webcam must support the UVC standard to function.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI, command line, or for a specific virtual device.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Linux Genymotion Desktop crashes when starting a Virtual Device due to the Nouveau driver; NVIDIA proprietary drivers are recommended.
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The virtual device display is black.
Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.
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My Webcam does not work on iOS (Genymotion SaaS)
iOS webcam support is unavailable in Genymotion SaaS due to incomplete h264 support; future fixes planned.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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I have forgotten my Genymotion Desktop account username
Genymotion states that usernames are no longer used for identification and login should be via the account e-mail.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting steps when Genymotion Desktop is stuck on the Booting... logo, including upgrade guidance and login workaround.
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Genymotion troubleshooting article detailing causes and solutions when VirtualBox DHCP cannot assign an IP address to a VM.
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How to fix "Your CPU is incompatible with virtualization technologies" error
Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
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Unable to start the Virtual Device
Troubleshooting steps to resolve issues starting the Genymotion Virtual Device on your computer.
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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Is Android 16 available?
Android 16.0 is now available for Genymotion products; the image is in beta; Pro edition on Desktop requires a paid license.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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How to use multi-touch gestures with Genymotion SaaS (Cloud)
Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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gmsaas
Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
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arm64
ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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gmsaas 1.13.0
Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
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Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion Desktop 3.0.2 (April 18th, 2019)
Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.
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Genymotion Desktop 3.0.1 (February 26th, 2019)
Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.
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Genymotion Desktop 3.0.0 (December 19th, 2018)
Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.
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Genymotion 2.12.2 (July 23th, 2018)
Release notes for Genymotion 2.12.2, detailing improvements and corrections.
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Genymotion 2.10.0 (August 1, 2017)
Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
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Automotive OS 14.0 (beta) on Genymotion Device Image
Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image
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Android 13 & 14 ARM images for Genymotion SaaS
Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
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Android 14 beta image for AWS
Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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New Genymotion Device Image v13.0
Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion Desktop 3.5 is out!
Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
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Genymotion Desktop 3.2.0 is available!
Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.
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Android 12 is now available for Genymotion Desktop and Genymotion SaaS (Cloud)!
Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).
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Android 12 image for AWS and GCP is out!
Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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Release Notes
Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.