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The virtual device display does not rotate
Rotate screen availability may depend on Android version and device density; it may be locked in the right-hand bar or by the running application, pre...
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How to connect to a Genymotion Device Image instance web interface with a securi...
Guide for connecting to a Genymotion Device Image web interface using a security certificate; references related certificate installation.
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Genymotion Desktop is very slow and unstable
Troubleshooting hardware and resource issues causing Genymotion Desktop to be slow or unstable.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
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How to run automated tests with Genymotion Desktop?
Guidance on running automated tests with Genymotion Desktop and alternatives for automation testing.
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How to automatically connect a Genymotion Desktop virtual device to ADB?
Guide to automatically connect a Genymotion Desktop virtual device to ADB.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Linux Genymotion Desktop crashes when starting a Virtual Device due to the Nouveau driver; NVIDIA proprietary drivers are recommended.
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I have been charged incorrectly
Genymotion help article about potential charges on Genymotion SaaS and how to obtain a usage report.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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Is it possible to use Genymotion Desktop offline?
Overview of offline usage for Genymotion Desktop, including login requirement, a 15-day offline window, and token extension.
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Linux - Unable to start the Virtual Device
Troubleshooting Linux issues starting the Genymotion Virtual Device with hypervisor guidance and supported distributions.
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macOS - Unable to start the Virtual Device
Genymotion Desktop on macOS may fail to start the virtual device due to hypervisor recommendations and firewall considerations.
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The virtual device crashes, freezes or fails to boot on Windows
Genymotion Desktop Windows troubleshooting for crashes, freezes, and boot failures, including GPU, Hyper-V, and hardware requirements.
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Unable to start the Virtual Device
Troubleshooting steps to resolve issues starting the Genymotion Virtual Device on your computer.
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Genymotion Device Image
Genymotion Device Image is a PaaS offering an Android environment on cloud platforms with ARM64 images and an HTTP API.
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Genymotion SaaS — Cloud Android Emulator
Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Genymotion Education
Genymotion Education page detailing desktop, cloud, and CD/CI integration offerings for learning Android development with Genymotion.
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SaaS User Guide - Getting Started
Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Interactive Engagement
Genymotion Interactive Engagement page detailing customer support, social media, demos, and CI/CD integrations.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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Genymotion in the Cloud with a user-friendly interface
Genymotion provides enterprise cloud Android device emulation with a user-friendly interface, on-demand devices, CI/CD integrations, and flexible pric...
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I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
Per-second billing applies only to EC2 costs; Genymotion is billed per hour. AWS per-second billing is being explored; private pricing available.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.
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Which Android versions are available?
Available versions and architectures depend on Genymotion products (Desktop, Cloud, and device images).
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How to connect Genymotion SaaS virtual devices to ADB?
Help article about connecting Genymotion SaaS virtual devices to ADB with a reference to the online tutorial.
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Page
Help article describing limits on simultaneous Genymotion virtual devices and how to obtain a special offer.
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How to connect a USB device to a virtual device with Genymotion Desktop?
Instructions to connect a USB device to a Genymotion virtual device using VirtualBox.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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How to enable kiosk mode with Genymotion SaaS (Cloud)?
Steps to enable and disable kiosk mode on Genymotion SaaS Cloud, including prerequisites and ADB commands.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How many Genymotion Virtual Devices can I launch per AWS EC2 instance?
Genymotion devices per AWS EC2 instance; one Genymotion instance equals one EC2 instance; multiple devices require multiple EC2 instances.
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Is it possible to have several people on my team connected to the same virtual d...
Multiple team members can connect to a single Genymotion Device Image instance; all connected users can see each other’s interactions.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to connect a Genymotion Device Image (PaaS) instance to any IDE
Instructions to connect a Genymotion Device Image (PaaS) instance to an IDE via ADB, including firewall setup and steps to connect.
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How to run applications and games for arm (arm64)?
Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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How to stop a virtual device in Genymotion SaaS?
Instructions to stop virtual devices in Genymotion SaaS, including manual stop, timeouts, and gmsaas specifics.
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How to embed a Genymotion Device image instance in a website?
Guide to embedding a Genymotion Device image instance into a website using the open-source JavaScript SDK, with a pointer to the official docs.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to set a custom DPI with Genymotion Desktop?
Instructions on setting a custom Android DPI in Genymotion Desktop by matching Android's density buckets and editing virtual device display settings.
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Where is my Genymotion Desktop virtual device logcat file stored
Instructions for locating the logcat.txt file for Genymotion Desktop virtual devices on Windows, macOS, and Linux.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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How to establish a TCP session to a virtual device
Instructions to establish a TCP session to a Genymotion virtual device using ADB port forwarding.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't find my application or game in Google Play Store (Genymotion Device imag...
Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
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How to access a Genymotion Device image (PaaS) instance from secured networks?
From Genymotion Device Image ver. 13.0.0, no modifications are required to access a device display from a NAT or proxified network. We strongly recomm...
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I can't find any device templates with Genymotion Device image (PaaS)
Troubleshooting article about the lack of device templates for Genymotion Device image (PaaS) and how to customize Android VM images.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Use Bitrise with Genymotion SaaS
Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Security Testing
Tutorials on using MobSF with Genymotion for security testing and device image guidance.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Bitrise
Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
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Log4j vulnerability (CVE-2021-44228)
Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
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gmsaas 1.9.0 (Introducing gmsaas portal)
Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion Desktop 3.8.0 is out!
Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
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Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
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ARM servers for Genymotion SaaS!
Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
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Android 14 beta is out!
Genymotion announces Android 14 beta images available for Genymotion Desktop, SaaS, and AWS devices.
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Android 12 image is now available on Azure and Alibaba Cloud!
Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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Accessing instances with SSH
Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
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Running Parallel Tests with Appium
The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
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Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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gmsaas Command Line Interface
Command line interface to manage Genymotion SaaS virtual devices from the command line.
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Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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Professional Android Emulator
Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.