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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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My webcam does not work with Genymotion Desktop
Webcam compatibility for Genymotion Desktop requires UVC support; virtual webcams are not recommended or supported.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, and to generate logs for a specific virtual device.
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires h264 which has not been implemented yet for Genymotion SaaS, making the camera unavailable on iOS.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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Unable to start the Virtual Device
Troubleshooting steps for starting Genymotion Virtual Device, covering hardware requirements, host OS issues, and incompatible environments.
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Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Bitrise
Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
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The virtual device display is black.
Troubleshooting steps for a black virtual device display in Genymotion SaaS, focusing on WebRTC blocking and browser version issues.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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How to fix "Your CPU is incompatible with virtualization technologies" error
Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
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Genymotion SaaS — Cloud Android Emulator
Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Genymotion Education
Genymotion Education page detailing desktop, cloud, and CD/CI integration offerings for learning Android development with Genymotion.
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Professional Android Emulator
Genymotion provides a professional Android emulator for mobile development, testing, demos, and learning, with cloud-based devices and CI/CD integrati...
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Interactive Engagement
Genymotion Interactive Engagement page detailing customer support, social media, demos, and CI/CD integrations.
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Genymotion in the Cloud with a user-friendly interface
Genymotion provides enterprise cloud Android device emulation with a user-friendly interface, on-demand devices, CI/CD integrations, and flexible pric...
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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Mobile Testing and Development
Genymotion Cloud-based mobile testing and development with automation, game development, security, and VDI capabilities.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Instrumented Tests with Genymotion SaaS and gmsaas
Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
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Use Bitrise with Genymotion SaaS
Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
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Mobile Automated Tests with CircleCI and Genymotion SaaS
Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Microfocus
Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
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Github Actions
Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
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gmsaas 1.9.0 (Introducing gmsaas portal)
Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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Professional Android Emulator
Genymotion provides a professional Android emulator for mobile development, testing, demos, and learning, with cloud-based devices and CI/CD integrati...
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.