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Which Android versions are available?
Available versions and architectures depend on Genymotion products (Desktop, Cloud, and device images).
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.
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How to connect to a Genymotion Device Image instance web interface with a securi...
FAQ page about connecting to a Genymotion Device Image web interface using a security certificate.
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How to provide access to a Genymotion EC2 instance from a single website?
Genymotion device embedding is supported by the open-source web player; resources include code, examples, and documentation for embedding a Genymotion...
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Linux - Unable to start the Virtual Device
Linux troubleshooting for Genymotion Desktop when the virtual device cannot start, including hypervisor recommendations and supported environments.
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Windows - Unable to start the Virtual Device
Troubleshooting steps to resolve startup failures of the Genymotion Virtual Device on Windows by addressing VirtualBox host-only adapters.
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The virtual device crashes, freezes or fails to boot on Windows
Guide for Genymotion Desktop users on Windows covering Android 15 compatibility, GPU issues, and performance settings.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guide to forcing the high-performance GPU on Windows laptops with hybrid graphics for Genymotion Desktop.
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Does Genymotion emulates Bluetooth?
Overview of Genymotion Bluetooth emulation across Desktop, SaaS, and Device Image, including current limitations and how to provide feedback.
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What are Genymotion Desktop requirements?
Prerequisites and hardware requirements for Genymotion Desktop across Windows, Linux, and macOS, including virtualization and hypervisor guidance.
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How to change Genymotion Desktop installer path in my Android Studio
Instructions to reconfigure the Genymotion installer path for the Android Studio plugin across Windows, Linux, and macOS.
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How to run automated tests with Genymotion Desktop?
Instructions on running automated tests using GMTool and the limitations of Genymotion Desktop, with alternatives.
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Genymotion Desktop is very slow and unstable
Troubleshooting Genymotion Desktop performance and stability issues across hardware, GPU, and Windows configurations.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Troubleshooting Genymotion Desktop on Linux when starting a Virtual Device; primarily due to the nouveau GPU driver; use NVIDIA proprietary drivers wi...
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Genymotion Desktop and Hyper-V (Windows)
Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
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Genymotion Desktop installer doesn't run
Instructions to verify the Genymotion Desktop installer integrity and re-download if checksums do not match.
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Unable to start the Virtual Device
Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.
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What is happening to x86 devices in Genymotion SaaS
Genymotion SaaS migrates to arm64; x86 devices will be restricted after March 30, 2026.
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The date and time of the device is not correct
Troubleshooting steps for when a Genymotion Android device shows incorrect date and time due to Internet access issues and NTP synchronization.
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VirtualBox recommended versions
Genymotion Help Center article detailing the recommended VirtualBox versions and the shift to QEMU on macOS and Linux.
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Android Emulator for PC & Mac
Genymotion Desktop is a fast, simple to install Android emulator with widgets and multi-OS support.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Android Automotive is now available in beta
Genymotion announces Android Automotive beta with baseband and network emulation; availability on AWS and Azure marketplaces.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Genymotion Help Center article about forcing the discrete GPU on Windows to fix a VBoxHeadless.exe memory read error.
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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How to enable hardware virtualization (VT-x/SVM) on Windows 11
Instructions to enable VT-x or SVM hardware virtualization on Windows 11 for Genymotion Desktop, including BIOS access and enabling virtualization by ...
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Tutorial on enabling hardware virtualization (VT-x/SVM) on Windows 10 by accessing BIOS/UEFI and selecting the appropriate CPU virtualization option.
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How to disable Fast Startup on Windows 10
Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Is it possible to have several people on my team connected to the same virtual d...
Multiple team members can connect to a single Genymotion Device Image instance; all connected users can see each other’s interactions.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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VirtualBox configuration error
Instructions to fix VirtualBox configuration errors by deleting config folders and re-installing VirtualBox across Windows, Linux, and macOS.
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How to run applications and games for arm (arm64)?
Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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How to embed a Genymotion Device image instance in a website?
Guide to embedding a Genymotion Device image instance into a website using the open-source JavaScript SDK, with a pointer to the official docs.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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The Virtual device takes a very long time to boot and is very slow
Guidance for Windows, Linux, and Mac hosts to resolve slow boot and performance issues in Genymotion Desktop.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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Linux - An error has occurred while trying to create a virtualbox host-only netw...
Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
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Is there a build of Genymotion Desktop for Windows 32-bit
Genymotion states that Windows 32-bit builds are not provided due to outdated x86 architectures and stability concerns.
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I can't find my application or game in Google Play Store (Genymotion Device imag...
Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
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How to access a Genymotion Device image (PaaS) instance from secured networks?
From Genymotion Device Image ver. 13.0.0, no modifications are required to access a device display from a NAT or proxified network. We strongly recomm...
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I can't find any device templates with Genymotion Device image (PaaS)
Troubleshooting article about the lack of device templates for Genymotion Device image (PaaS) and how to customize Android VM images.
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Supported Linux distributions
Genymotion requires specific Linux distributions for Genymotion Desktop operations and technical assistance.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
Guidance to fix blurry icons and out-of-screen UI on 4K displays by configuring Genymotion Desktop scaling variables.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymotion explains refund responsibility when cloud provider charges are incorrect and how to proceed.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Genymotion Desktop and standard (non admin) user accounts on Windows
Guidance for running Genymotion Desktop with non-admin Windows accounts and fixing host-only network errors; recommends admin rights and VirtualBox on...
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Dynamically change vehicle properties in Android Automotive
Tutorial on injecting and modifying Android Automotive vehicle properties via gRPC for testing and demos.
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Security Testing
Tutorials on using MobSF with Genymotion for security testing and device image guidance.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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Genymotion SaaS Android 15 & 3.3.1 os images
Release notes for Genymotion SaaS Android OS images 15 and 3.3.1.
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
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Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Android 16.0 (beta) for Desktop
Release notes for Android 16.0 (beta) on Genymotion Desktop, including known issues and workarounds.
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Genymotion SaaS (Cloud) – Blog
Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
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Plugins
Genymotion plugin release notes and OS image updates for SaaS and Desktop.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Log4j vulnerability (CVE-2021-44228)
Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Android Automotive for Genymotion Device Image
Genymotion releases Android Automotive for Genymotion Device Image, a cloud-based emulator to run AAOS in virtual devices, with OS 14.0 on AWS Marketp...
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Android 12 image is now available on Azure and Alibaba Cloud!
Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
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Android 12 image for AWS and GCP is out!
Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
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Windows Installation Guide
Windows installation instructions for Genymotion Desktop.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Running Parallel Tests with Appium
The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
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Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
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Deploying Applications
Methods to deploy apps on Genymotion devices, including APK-based deployment, Open GApps, and ARM/ARM64 considerations.
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Alibaba
Guides to deploying Genymotion on Alibaba Cloud using ARM64 and x86_64 Android images.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.