Troubleshooting and Updates

Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.

Android 16.0 is available for Genymotion products; Android 16.0 image is in beta; Desktop Pro edition requires paid license.

Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.

Troubleshooting steps to resolve startup failures of the Genymotion Virtual Device on Windows by addressing VirtualBox host-only adapters.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Guidance on Genymotion support for Apple Silicon Mac M series, including Rosetta requirements, VirtualBox unavailability, and Android version availabi...

Troubleshooting Genymotion Desktop performance and stability issues across hardware, GPU, and Windows configurations.

Genymotion no longer uses usernames for login; sign in with the account email instead.

Instructions to generate Genymotion Desktop logs via UI or command line, including auto-generated logs and per-VM logs.

Troubleshooting rotation issues in Genymotion Desktop: rotation may be unavailable due to Android version or device density, and rotation can be locke...

Genymotion Desktop requires USB Video Class (UVC) webcams; virtual cameras are not recommended or officially supported.

Instructions to reset a Genymotion SaaS Cloud password and important security note.

Troubleshooting steps for when a Genymotion Android device shows incorrect date and time due to Internet access issues and NTP synchronization.

Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...

Notice that iOS camera support is not yet available in Genymotion SaaS due to incomplete h264 implementation.

Genymotion Desktop is a fast, simple to install Android emulator with widgets and multi-OS support.

Cloud-based Android testing platform with devices in the cloud, pricing, integrations, features and documentation.

Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.

Genymotion education page covering Genymotion Desktop features, pricing for students, Genymotion Cloud, and CD/CI integrations.

Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.

Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.

Instructions to reset your Genymotion Desktop password.

Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...

Troubleshooting steps for Genymotion Desktop and VirtualBox upgrade incompatibility.

Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.

Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.

Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.

Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.

The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...

Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.

Troubleshooting a certificate-based security warning when connecting Genymotion Device Image from the Web due to deprecated versions.

Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.

Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.

Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.

Just follow the instructions from Genymotion Desktop on-line user guide.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.

Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.

Help article addressing the password reset error on Genymotion when using the Cloud portal.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.

Guidance to fix OpenGL library load errors by updating display drivers or GPU compatibility.

Troubleshooting steps for errors creating a device or virtual terminal in Genymotion Desktop.

Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.

Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.

Genymotion Help Center article about an account creation error and activation email steps.

Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.

Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.

Genymotion Windows troubleshooting for the error when VirtualBox disrupts Genymotion Desktop after Windows updates.

Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.

Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.

Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.

Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...

Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.

Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.

Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...

A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.

A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.

Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.

ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.

Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.

Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...

Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.

Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.

Release notes for Genymotion SaaS OS images update to version 3.4.1

Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.

Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...

Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.

Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.

Release notes for Genymotion Desktop 3.6.0 detailing new features, changes, and bug fixes.

Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.

Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.

Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.

Release notes for Genymotion 2.12.2, detailing improvements and corrections.

Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.

Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image

Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.

Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.

Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.

Release notes for Genymotion Desktop detailing Android 16.0 beta, 3.9.0, 3.8.0, 3.7.1, and 3.7.0 with new features, changes, fixes, and known issues.

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...

Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...

Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.

A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.

Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.

Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.

Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...

Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.

Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.

Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.

Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.

Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.

Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...

Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).

Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).

Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.

Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.

Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.

Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.

Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).

Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...

Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.

Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...

Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.

Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0

Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.

Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.