Support and Troubleshooting

Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.

Genymotion Help Center article explaining that PayPal orders may be generated without a license key if payment steps were not completed and how to res...

Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...

Customer asks if Genymotion offers a discount for large AWS usage.

Guidance on why a device may be missing from Genymotion's virtual device list and how to customize device specifications.

Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.

Troubleshooting steps to resolve startup failures of the Genymotion Virtual Device on Windows by addressing VirtualBox host-only adapters.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Guidance on Genymotion support for Apple Silicon Mac M series, including Rosetta requirements, VirtualBox unavailability, and Android version availabi...

Guide to obtaining Genymotion Desktop free for personal use edition.

Troubleshooting Genymotion Desktop performance and stability issues across hardware, GPU, and Windows configurations.

Genymotion no longer uses usernames for login; sign in with the account email instead.

Instructions to generate Genymotion Desktop logs via UI or command line, including auto-generated logs and per-VM logs.

Troubleshooting rotation issues in Genymotion Desktop: rotation may be unavailable due to Android version or device density, and rotation can be locke...

Genymotion Desktop requires USB Video Class (UVC) webcams; virtual cameras are not recommended or officially supported.

Instructions to reset a Genymotion SaaS Cloud password and important security note.

Troubleshooting steps for when a Genymotion Android device shows incorrect date and time due to Internet access issues and NTP synchronization.

Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...

Genymotion contact page with quotes, demos, and support options.

Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.

Instructions to reset your Genymotion Desktop password.

Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.

Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...

Troubleshooting steps for Genymotion Desktop and VirtualBox upgrade incompatibility.

Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.

Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.

Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.

Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.

The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...

Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.

Troubleshooting a certificate-based security warning when connecting Genymotion Device Image from the Web due to deprecated versions.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.

Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.

The help article notes that the article has been moved to Genymotion's website.

The article has been moved to Genymotion's website.

Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.

Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.

Just follow the instructions from Genymotion Desktop on-line user guide.

Find Genymotion product user guides at the official docs site.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.

Help Center article directing users to the Genymotion Jenkins integration blog post.

Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.

Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.

Guidance to fix OpenGL library load errors by updating display drivers or GPU compatibility.

Troubleshooting steps for errors creating a device or virtual terminal in Genymotion Desktop.

Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...

Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.

Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.

Genymotion Help Center article about an account creation error and activation email steps.

Magis TV is not compatible with Genymotion products; while Magis TV can be installed, it will not start.

Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.

Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.

Genymotion Windows troubleshooting for the error when VirtualBox disrupts Genymotion Desktop after Windows updates.

Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.

Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.

Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.

Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.

Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.

Genymotion license usage policy: a license is for one user on one computer; spare machine allowed if main workstation is unavailable.

Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.

Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...

Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.

Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.

Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Help and Feedback page with access to FAQ and Support and guidance on providing feedback.

Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.