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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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Is Genymotion affected by the log4j vulnerability?
Genymotion states that none of its products are impacted by the Apache log4j vulnerability (CVE-2021-44228).
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Genymotion Desktop is very slow and unstable
Troubleshooting hardware and resource issues causing Genymotion Desktop to be slow or unstable.
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My webcam does not work with Genymotion Desktop
Genymotion Desktop does not work well with virtual webcams; a webcam must support the UVC standard to function.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI, command line, or for a specific virtual device.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Linux Genymotion Desktop crashes when starting a Virtual Device due to the Nouveau driver; NVIDIA proprietary drivers are recommended.
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The virtual device display is black.
Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.
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My Webcam does not work on iOS (Genymotion SaaS)
iOS webcam support is unavailable in Genymotion SaaS due to incomplete h264 support; future fixes planned.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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I have forgotten my Genymotion Desktop account username
Genymotion states that usernames are no longer used for identification and login should be via the account e-mail.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting steps when Genymotion Desktop is stuck on the Booting... logo, including upgrade guidance and login workaround.
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Genymotion troubleshooting article detailing causes and solutions when VirtualBox DHCP cannot assign an IP address to a VM.
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How to fix "Your CPU is incompatible with virtualization technologies" error
Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
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Unable to start the Virtual Device
Troubleshooting steps to resolve issues starting the Genymotion Virtual Device on your computer.
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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I get the error 'no matching host key type found. Their offer: ssh-rsa' when try...
Troubleshooting the 'no matching host key type found' error when SSH-ing into Genymotion Device Images; includes upgrade guidance and SSH workarounds.
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ADB connection is lost after a while with my Genymotion Device image instance(s)...
Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Too many attempts, please try again later."
Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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How to connect a Genymotion Device Image (PaaS) instance to any IDE
Instructions to connect a Genymotion Device Image (PaaS) instance to an IDE via ADB, including firewall setup and steps to connect.
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How to use Burp suite with Genymotion SaaS
This article has been moved to our website.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something w...
Troubleshooting steps for login errors on Genymotion Desktop, including too many connection attempts and network/firewall issues.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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Genymotion Desktop and firewalls
Instructions on internet access and firewall configuration for Genymotion Desktop with VirtualBox and QEMU.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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I can't sign in to Genymotion Desktop
Help article about signing in to Genymotion Desktop, credential verification, network security, and Active Directory requirements.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Vulnerability Disclosure Policy / Special Thanks
Genymobile's vulnerability disclosure policy and Special Thanks contributor list.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Use Burp Suite with Genymotion SaaS
Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
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Use Burp Suite with Genymotion Device Image
Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
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Use Burp Suite with Genymotion Desktop
Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Genymotion Device Image
Tutorials about Genymotion Device Image, including Magisk, Burp Suite, Appium, and MobSF.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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Single Sign-On (SSO) with Google and GitHub authentication!
Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
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Genymotion Desktop 3.6.0
Release notes for Genymotion Desktop 3.6.0 detailing new features, changes, and bug fixes.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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SaaS User Guide - Requirements
Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
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Accessing instances with SSH
Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
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Accessing an instance with PuTTY
Guide to converting private keys to PuTTY format, importing keys, and connecting to Genymotion instances via PuTTY.
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Changing authentication
Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
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Installing a valid certificate
Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
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Connect to ADB
Step-by-step guide to connect Genymotion device images to ADB via direct or SSH-tunneled connections, including prerequisites and commands.
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Root Access
Genymotion device image root access instructions for rooting, unrooting, and signing system apps.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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MS Azure
Genymotion Cloud integration with Microsoft Azure. Includes available Android images and step-by-step VM setup.
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Genymotion Cloud on Google Cloud Platform (GCP) – Getting Started
Guidance for deploying Genymotion Cloud on GCP, including available Android images, network security, and instance deployment steps.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.