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How to get a license server for Genymotion Desktop?
Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
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How to purchase a Genymotion Desktop license?
Steps to buy a Genymotion Desktop license: visit pricing, choose a plan, complete payment, and receive the license key by email; PayPal eCheck may tak...
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PayPal license purchase - order received but no license key
Genymotion Help Center article explaining that PayPal orders may be generated without a license key if payment steps were not completed and how to res...
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Customer asks if Genymotion offers a discount for large AWS usage.
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Is Android 16 available?
Android 16.0 is available for Genymotion products; Android 16.0 image is in beta; Desktop Pro edition requires paid license.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans and contacting sales for larger device counts or alternative payment methods.
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I can't find the device I need in the virtual device list
Guidance on why a device may be missing from Genymotion's virtual device list and how to customize device specifications.
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Do I need a license if I use Genymotion Desktop for teaching?
Licensing requirement for Genymotion Desktop when used for teaching, with an educational offer.
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I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
Per-second billing applies only to EC2 infrastructure cost; Genymotion is billed per hour. Private pricing is available; contact sales@genymotion.com.
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How will I be charged for Genymotion on Alibaba?
Details on Genymotion pricing when using Alibaba infrastructure, including subscription and Pay-As-You-Go models.
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Is Genymotion affected by the log4j vulnerability
Genymotion states that none of its products are affected by the Apache log4j vulnerability CVE-2021-44228.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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How to get Genymotion Desktop free for personal use edition
Guide to obtaining Genymotion Desktop free for personal use edition.
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How to get logs and logcats with Genymotion Saas
Instructions to generate and attach Genymotion SaaS logs for support.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting guide for Genymotion Desktop stuck on the Booting logo, including upgrade instructions and workarounds for Hyper-V, GPU issues, and un...
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What are Genymotion Desktop requirements?
Prerequisites and hardware requirements for Genymotion Desktop across Windows, Linux, and macOS, including virtualization and hypervisor guidance.
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How to delete my Genymotion SaaS (Cloud) account and all related data
Instructions to request deletion of a Genymotion Cloud account and data, including logging in, administration and billing steps.
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How will I be charged for Genymotion on Google Cloud Platform (GCP)?
Details about the 5-day trial, monthly subscription, and billing for Genymotion on GCP.
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Unable to start the Virtual Device
Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.
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I have forgotten my Genymotion SaaS (Cloud) account password
Instructions to reset a Genymotion SaaS Cloud password and important security note.
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Can Genymotion Desktop run in a server? Is there a headless mode?
Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.
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What is happening to x86 devices in Genymotion SaaS
Genymotion SaaS migrates to arm64; x86 devices will be restricted after March 30, 2026.
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I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
Fix for Genymotion Desktop on macOS Sequoia 15.2; upgrade to 3.9.0 and remove prior workaround.
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Android Emulator for PC & Mac
Genymotion Desktop is a fast, simple to install Android emulator with widgets and multi-OS support.
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Genymotion SaaS
Cloud-based Android testing platform with devices in the cloud, pricing, integrations, features and documentation.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.
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Genymotion in the Cloud with a user-friendly interface
Genymotion offers enterprise cloud devices with on-demand instances, pricing options, and CI/CD integrations for teams.
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Learn Android development with Genymotion Desktop
Genymotion education page covering Genymotion Desktop features, pricing for students, Genymotion Cloud, and CD/CI integrations.
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How can we help you?
Genymotion contact page with quotes, demos, and support options.
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React Native UI testing with Detox & Genymotion SaaS
A guide to running Detox end-to-end tests on Genymotion SaaS for React Native apps, including setup, Jest hooks, and test execution.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Interactive Engagement
Overview of Genymotion's Interactive Engagement features for Support, Social Media, and Training in the Android Cloud.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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I have forgotten my Genymotion Desktop account password
Instructions to reset your Genymotion Desktop password.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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ADB connection is lost after a while with my Genymotion Device image instance(s)...
Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.
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I recently upgraded VirtualBox and Genymotion no longer works
Troubleshooting steps for Genymotion Desktop and VirtualBox upgrade incompatibility.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I get the error "Too many attempts, please try again later."
Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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Will I be charged for using an application, sharing an URL, or running a device ...
Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...
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Is it possible to be charged annually basis on AWS?
AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
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The map is blank on the GPS widget
Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion SaaS
This article has been moved to our website.
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I have been charged incorrectly
Help article describing why virtual device charges may occur and how to verify usage and timeouts.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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How will I be charged for Genymotion on Amazon Web Service (AWS)?
Details on trial period, subscription plans, and how Genymotion and AWS charges apply when using Genymotion on AWS.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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How to connect a virtual device to a proxy
Instructions to configure HTTP proxies for Genymotion virtual devices, with and without authentication, plus desktop-specific proxy setup.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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How to delete my Genymotion Desktop account?
Instructions to delete a Genymotion Desktop account and an optional account deletion request.
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I don't receive the activation mail
Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; while Magis TV can be installed, it will not start.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Do Social Media apps work with Genymotion?
Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
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The account confirmation e-mail doesn't have a link
Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...
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I can't use the camera with Safari (Genymotion SaaS)
Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I get the error "Error while creating virtual device" when I create a new device
Bug in Genymotion Desktop 3.7.0 on fresh installs; fixed in 3.7.1; upgrade to resolve.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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I have just created a Cloud (Genymotion SaaS) account. How do I activate my free...
Instructions to request a Genymotion SaaS free trial by selecting Individual or Enterprise.
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I want to test Genymotion Desktop Pro, with full features, but I have already se...
Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymotion explains refund responsibility when cloud provider charges are incorrect and how to proceed.
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Is it possible to use a single license on multiple computers?
Genymotion license usage policy: a license is for one user on one computer; spare machine allowed if main workstation is unavailable.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Page
Instructions to stop receiving invoices for $0 by canceling Genymotion SaaS subscription or deleting the account.
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Genymotion Help Center
Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.
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Vulnerability Disclosure Policy / Special Thanks
Genymobile's vulnerability disclosure policy and Special Thanks contributor list.
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Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro, including Independent Workers, Enterprise, and Schools & Students, plus a Master Agreement for Enterprise.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Use Burp Suite with Genymotion SaaS
Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
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Use Burp Suite with Genymotion Device Image
Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
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Use Burp Suite with Genymotion Desktop
Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Genymotion Device Image
Tutorials about Genymotion Device Image, including Magisk, Burp Suite, Appium, and MobSF.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
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Single Sign-On (SSO) with Google and GitHub authentication!
Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.6.0
Release notes for Genymotion Desktop 3.6.0 detailing new features, changes, and bug fixes.
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Genymotion 2.12.2 (July 23th, 2018)
Release notes for Genymotion 2.12.2, detailing improvements and corrections.
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Genymotion 2.10.0 (August 1, 2017)
Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Microfocus
Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
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Get ready for Genymotion SaaS (Cloud) upgrade!
Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Shrink Your Costs: The Genymotion Desktop Winter Sale is Here!
Announcement of Genymotion Desktop Winter Sale offering 20% off Business licenses for orders of at least 3 licenses between Dec 16, 2025 and Jan 15, 2...
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Genymotion Desktop: Read carefully before upgrading to macOS Ventura!
Apple's macOS Ventura upgrade causes issues with VirtualBox and Genymotion; a workaround uses Genymotion Desktop 3.3.0 with the QEMU hypervisor.
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Genymotion Desktop 3.8.0 is out!
Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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Administration Interface
Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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SaaS User Guide - Getting Started
Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device
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SaaS User Guide - Requirements
Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Exclusive Offer
Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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Changing authentication
Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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Professional Android Emulator
Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.
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I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
Genymotion per-second billing applies to EC2 infrastructure costs only; Genymotion is billed per hour, with private pricing available.