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How will I be charged for Genymotion on Alibaba?
Guide to Genymotion billing on Alibaba, including subscription and Pay-As-You-Go details.
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How to get logs and logcats with Genymotion SaaS
Instructions to generate logs and logcats for Genymotion SaaS using the gmsaas utility.
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Can I use OBS virtual camera with Genymotion Desktop?
This article states that OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and Gen...
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The map is blank on the GPS widget
Genymotion support article explaining a GPS widget map blank issue and recommending upgrading to the latest Genymotion Desktop.
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GMTool returns the error code 14
GMTool error code 14 indicates a license restriction; free users have limited GMTool access and must upgrade for full functionality.
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My webcam does not work with Genymotion Desktop
Webcam compatibility for Genymotion Desktop requires UVC support; virtual webcams are not recommended or supported.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, and to generate logs for a specific virtual device.
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How to get Genymotion Desktop free for personal use edition
Help article explaining how to obtain Genymotion Desktop free for personal use edition.
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How to install Xposed/EdXposed/LSPosed with Genymotion Desktop
Step-by-step guide to install Xposed, EdXposed, and LSPosed on Genymotion Desktop across supported Android versions.
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I recently upgraded VirtualBox and Genymotion no longer works
Guidance for users who upgraded VirtualBox or Genymotion Desktop indicating possible deprecation and steps to restore compatibility.
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires h264 which has not been implemented yet for Genymotion SaaS, making the camera unavailable on iOS.
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I can't find Google Play Store. Where is it?
Genymotion explains how to install Google Play Store using the built-in Open GApps feature across Desktop, SaaS (Cloud), and Device Image (PaaS) envir...
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What are Genymotion Desktop requirements
Overview of Genymotion Desktop prerequisites, supported operating systems, and hardware requirements for Windows, Linux, and macOS.
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I can't install or run an application/game in Genymotion Desktop
Troubleshooting steps when Genymotion Desktop cannot install or run apps.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
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I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
Genymotion Desktop fix for macOS Sequoia 15.2; upgrade to 3.9.0 and remove the old workaround.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Do Social Media apps work with Genymotion?
Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.
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How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.
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How to install Xposed/EdXposed/LSPosed with Genymotion Device image (PaaS)
Guide to install LSPosed (and legacy Xposed setups) on Genymotion Device images for PaaS.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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The virtual device display is black.
Troubleshooting steps for a black virtual device display in Genymotion SaaS, focusing on WebRTC blocking and browser version issues.
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Can I play games with Genymotion?
Guidance on playing games with Genymotion across Desktop, SaaS, and Device Image, including Google Play setup, ARM64 compatibility, and root-detection...
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How to play games with Genymotion SaaS (Cloud)?
Instructions for installing and playing Android games on Genymotion SaaS (Cloud), including Google Play Store, arm64 requirements, and a compatibility...
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Genymotion SaaS — Cloud Android Emulator
Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Genymotion Education
Genymotion Education page detailing desktop, cloud, and CD/CI integration offerings for learning Android development with Genymotion.
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Download Genymotion Desktop
Download page for Genymotion Desktop, including stable release 3.9.0, platform downloads, and system requirements.
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.
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Contact Us
Contact Genymotion for sales, technical assistance, quotes, demos, and other inquiries.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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Interactive Engagement
Genymotion Interactive Engagement page detailing customer support, social media, demos, and CI/CD integrations.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans, including note about multiple devices and payment method.
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Can I change the camera resolution?
Genymotion Desktop does not support changing the camera resolution. The resolution is fixed at 1280x720 (720p). The Media Injection widget enables usi...
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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The Wifi is disabled (no network) when I boot the device
Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.
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How to get a license server for Genymotion Desktop?
Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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How to connect Genymotion SaaS virtual devices to ADB?
Instructions to connect Genymotion SaaS virtual devices to ADB with reference to the on-line tutorial.
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Can Genymotion Desktop run in a Cloud service (AWS, Google Cloud, MS Azure, Alib...
Genymotion Desktop cannot run on cloud servers; Genymotion Device image is available on AWS, GCP, Alibaba, and Azure.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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Can Genymotion Desktop run in a server? Is there a headless mode?
Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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Can I use my host microphone with Genymotion Device image (PaaS)?
Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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I can't find TikTok in Google Play Store
Troubleshooting TikTok on Genymotion: arm64 requirement, un-rooted images, Google login, and Open GApps.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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I can't find my application or game in Google Play Store (Genymotion Device imag...
Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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I can't use the camera with Safari (Genymotion SaaS)
Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I get the error "Error while creating virtual device" when I create a new device
Bug in Genymotion Desktop 3.7.0 on fresh installs; fixed in 3.7.1; upgrade to resolve.
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How to play games with Genymotion Desktop
Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
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Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion SaaS
Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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How to connect a virtual device to ADB in Genymotion SaaS?
Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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gmsaas
Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Get ready for Genymotion SaaS (Cloud) upgrade!
Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Find your perfect fit: Genymotion SaaS has a plan for every need
Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion Desktop: Read carefully before upgrading to macOS Ventura!
Apple's macOS Ventura upgrade causes issues with VirtualBox and Genymotion; a workaround uses Genymotion Desktop 3.3.0 with the QEMU hypervisor.
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Genymotion Desktop 3.8.0 is out!
Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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ARM servers for Genymotion SaaS!
Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
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Android 13 beta is out!
Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
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Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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SaaS Collaboration Features in Genymotion
Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Exclusive Offer
Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Device image User Guide
Guide to configuring Genymotion user data parameters to automate instance settings across providers.
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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External Storage
Guides to generate, attach, and migrate external disks for Genymotion cloud instances.
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Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
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Deploying Applications
Methods to deploy apps on Genymotion devices, including APK-based deployment, Open GApps, and ARM/ARM64 considerations.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.