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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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I get the error 'msvcr100.dll is missing'
Instructions to fix the msvcr100.dll missing error in Genymotion Desktop by avoiding manual DLL copying and installing the latest stable version.
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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The virtual device display does not rotate
Troubleshooting Genymotion when the virtual device display cannot rotate due to Android version, device density, or rotation locks.
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Genymotion Desktop is very slow and unstable
Troubleshooting hardware and Windows-specific issues that cause Genymotion Desktop to run slowly or crash.
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My webcam does not work with Genymotion Desktop
Webcam compatibility for Genymotion Desktop requires UVC support; virtual webcams are not recommended or supported.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, and to generate logs for a specific virtual device.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
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Genymotion Desktop installer doesn't run
Instructions to verify installer integrity by checking checksums on Windows, macOS, and Linux.
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How to transfer a Genymotion Desktop virtual device to another Computer? (Virtua...
Guide to export and import a Genymotion Desktop virtual device for transfer to another computer using VirtualBox.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Troubleshooting guide: Linux Genymotion Desktop crashes due to the Nouveau NVIDIA driver; use NVIDIA proprietary drivers with guides for Ubuntu, Debia...
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires h264 which has not been implemented yet for Genymotion SaaS, making the camera unavailable on iOS.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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How to enable hardware virtualization (VT-X/SVM) on Windows 11?
Guidance to enable hardware virtualization (VT-X/SVM) on Windows 11 by accessing BIOS via Advanced startup options.
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Linux - Unable to start the Virtual Device
Linux troubleshooting guide for starting Genymotion Virtual Device, including hypervisor recommendations and platform requirements.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guidance to force high-performance GPUs on Windows laptops with dual GPUs for Genymotion Desktop.
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Apple Mac M series support
Genymotion article about Apple Mac M series support: Rosetta required, VirtualBox not available, Android 11+ only.
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macOS - Unable to start the Virtual Device
Genymotion macOS troubleshooting for starting the Virtual Device, including hypervisor recommendations, VM restrictions, and port settings.
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I can't find Google Play Store. Where is it?
Genymotion explains how to install Google Play Store using the built-in Open GApps feature across Desktop, SaaS (Cloud), and Device Image (PaaS) envir...
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The virtual device crashes, freezes or fails to boot on Windows
Troubleshooting Genymotion virtual device issues on Windows when Android 15 is used.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Instructions to enable VT-x or SVM hardware virtualization on Windows 10 by entering BIOS and enabling CPU virtualization.
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Guidance to fix VirtualBox DHCP IP assignment issues, including Hyper-V, memory integrity, GPU, and Windows updates.
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What are Genymotion Desktop requirements
Overview of Genymotion Desktop prerequisites, supported operating systems, and hardware requirements for Windows, Linux, and macOS.
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Genymotion Desktop and Hyper-V (Windows)
Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
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Genymotion Desktop and standard (non admin) user accounts on Windows
Guidance for running Genymotion Desktop with non-admin Windows accounts, including steps to resolve host network errors and guidance on QEMU status.
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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VirtualBox recommended versions
Genymotion help article outlining the recommended VirtualBox version and guidance for Windows, macOS, and Linux.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Troubleshooting Genymotion Desktop on Windows when Android 8+ causes distorted display or freezing.
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Genymotion Desktop starts but the main window does not show or is white
Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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Genymotion Desktop
Genymotion Desktop is an Android Emulator for PC and Mac with widgets, multiple OS support, and pricing plans.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Download Genymotion Desktop
Download page for Genymotion Desktop, including stable release 3.9.0, platform downloads, and system requirements.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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The Virtual device takes a very long time to boot and is very slow
Troubleshooting long boot times and slow performance of Genymotion Desktop on Windows, including GPU and hypervisor considerations.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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Genymotion: 2025 Year in Review
Genymotion's 2025 milestones across SaaS, Desktop, and PaaS, plus 2026 outlook.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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How to disable Fast Startup on Windows 10
Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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Linux - An error has occurred while trying to create a virtualbox host-only netw...
Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
Guidance to fix blurry icons and out-of-screen UI on 4K displays by configuring Genymotion Desktop scaling variables.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion SaaS (Cloud) – Blog
Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
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Plugins
Genymotion plugin release notes and OS image updates for SaaS and Desktop.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Desktop 3.3.3 has been released with VirtualBox 7.0 support on macOS ...
Genymotion Desktop 3.3.3 adds VirtualBox 7.0 support on macOS and introduces camera re-framing options and GIF support.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
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Windows Installation Guide
Windows installation instructions for Genymotion Desktop.
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Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.