Documentation and Support

Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.

Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.

Genymotion states that none of its products are impacted by the Apache log4j vulnerability (CVE-2021-44228).

Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.

Android 16.0 is now available for Genymotion products; the image is in beta; Pro edition on Desktop requires a paid license.

Instructions to generate and send Genymotion SaaS logs and logcats to support.

Troubleshooting guide for Genymotion Desktop performance covering hardware requirements, resource needs, and Windows/macOS-specific issues.

GMTool can run automated tests with a Genymotion license, but Genymotion Desktop is not optimized for automation; Genymotion Cloud PaaS and SaaS are o...

Help article explaining how to reset a Genymotion SaaS Cloud password.

Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.

The iOS camera requires h264 and is not yet available in Genymotion SaaS; updates will be provided via release notes or the Genymotion blog.

Guide for resolving the msvcr100.dll is missing error in Genymotion Desktop on Windows, including the warning and download link.

Troubleshooting to fix Genymotion after upgrading VirtualBox by updating Genymotion Desktop and aligning VirtualBox with the recommended version.

Linux troubleshooting steps for Genymotion Desktop when the Virtual Device fails to start, including hypervisor guidance and supported distributions.

Troubleshooting steps to resolve VirtualBox host-only adapter issues preventing Genymotion from starting a virtual device on Windows.

Genymotion help article notes that the GPS map is blank and instructs users to upgrade Genymotion Desktop.

Troubleshooting steps for VirtualBox configuration errors in Genymotion.

Troubleshooting steps for Genymotion Desktop stuck on the Booting logo, including upgrade guidance, login workaround with gmtool, and Windows-specific...

Guide to fix the VirtualBox DHCP server not assigning an IP to Genymotion devices, covering Hyper-V, power settings, GPU, Windows updates, VPN, and ha...

Genymotion Desktop requirements including prerequisites, hardware, and hypervisor options for Windows, Linux, and macOS.

Instructions to enable the virtual keyboard across Genymotion Desktop, SaaS Cloud, and PaaS/Device Image across Android versions.

Instructions to generate Genymotion Desktop logs via UI, command line, auto-generated logs, and per-virtual-device archives.

Step-by-step troubleshooting guidance for Genymotion Desktop when the CPU is incompatible with virtualization technologies.

Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.

Troubleshooting steps for errors when creating a device or virtual terminal in Genymotion Desktop.

Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.

Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.

Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.

Genymotion Desktop should work with VirtualBox 7.2 but is not officially supported; use the VirtualBox recommended version until Genymotion Desktop 3....

Troubleshooting steps for when Genymotion on macOS starts but cannot be interacted with due to port 6379 conflicts.

Genymotion license policy: a license is for one user on one computer; spare machine allowance; reference to terms.

Guidance on device templates availability, customization, and where to request additions for Genymotion virtual devices.

Help article explaining steps when a PayPal license purchase order is received but no license key is issued.

Genymotion help center with guides, tutorials, release notes and a knowledge base.

Genymotion SaaS provides cloud-based Android emulation with teams, automation, integrations, and pricing.

Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.

Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.

Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...

Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Guide to obtaining Genymotion Desktop free for personal use edition.

Genymotion states it does not control cloud billing and points users to the refund policy.

Genymotion announces Android Automotive beta with baseband and network emulation; availability on AWS and Azure marketplaces.

Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.

Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.

Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.

Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...

Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.

Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.

Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.

Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.

Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.

The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...

Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.

The help article notes that the article has been moved to Genymotion's website.

The article has been moved to Genymotion's website.

Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.

Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.

Just follow the instructions from Genymotion Desktop on-line user guide.

Find Genymotion product user guides at the official docs site.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.

Help Center article directing users to the Genymotion Jenkins integration blog post.

Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.

Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.

Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...

Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.

Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.

Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.

Genymotion Help Center article about an account creation error and activation email steps.

Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.

Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.

Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.

Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.

Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.

Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.

Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.

Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...

Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.

Genymobile's vulnerability disclosure policy and Special Thanks contributor list.

Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.

Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.

Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.

Tutorial on injecting and modifying Android Automotive vehicle properties via gRPC for testing and demos.

Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.

Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.

ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.

Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.

Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...

Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.

Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.

Release notes for Genymotion SaaS OS images update to version 3.4.1

Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.

Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...

Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.

Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.

Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.

Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.

Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.

Release notes for Genymotion 2.12.2, detailing improvements and corrections.

Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.

Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image

Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.

Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.

Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...

Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.

A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.

Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.

Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.

Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.

Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.

Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.

Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.

Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.

Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.

Bolt Food case study on scaling mobile automated testing with Genymotion.

AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.

Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.

Genymotion releases Android Automotive for Genymotion Device Image, a cloud-based emulator to run AAOS in virtual devices, with OS 14.0 on AWS Marketp...

Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).

Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).

Help and Feedback page with access to FAQ and Support and guidance on providing feedback.

Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.

Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.

Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.

Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.

Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.

Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...

Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.

Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.

Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0

Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.

Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.

Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.

Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.