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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
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Is Genymotion affected by the log4j vulnerability
Genymotion states that none of its products are impacted by the Apache log4j vulnerability (CVE-2021-44228).
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
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Is Android 16 available?
Android 16.0 is now available for Genymotion products; the image is in beta; Pro edition on Desktop requires a paid license.
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How to get logs and logcats with Genymotion SaaS
Instructions to generate and send Genymotion SaaS logs and logcats to support.
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Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance covering hardware requirements, resource needs, and Windows/macOS-specific issues.
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How to run automated tests with Genymotion Desktop?
GMTool can run automated tests with a Genymotion license, but Genymotion Desktop is not optimized for automation; Genymotion Cloud PaaS and SaaS are o...
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I have forgotten my Genymotion SaaS (Cloud) account password
Help article explaining how to reset a Genymotion SaaS Cloud password.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires h264 and is not yet available in Genymotion SaaS; updates will be provided via release notes or the Genymotion blog.
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I get the error "msvcr100.dll is missing"
Guide for resolving the msvcr100.dll is missing error in Genymotion Desktop on Windows, including the warning and download link.
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I recently upgraded VirtualBox and Genymotion no longer works
Troubleshooting to fix Genymotion after upgrading VirtualBox by updating Genymotion Desktop and aligning VirtualBox with the recommended version.
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Linux - Unable to start the Virtual Device
Linux troubleshooting steps for Genymotion Desktop when the Virtual Device fails to start, including hypervisor guidance and supported distributions.
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Windows - Unable to start the Virtual Device
Troubleshooting steps to resolve VirtualBox host-only adapter issues preventing Genymotion from starting a virtual device on Windows.
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The map is blank on the GPS widget
Genymotion help article notes that the GPS map is blank and instructs users to upgrade Genymotion Desktop.
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VirtualBox configuration error
Troubleshooting steps for VirtualBox configuration errors in Genymotion.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting steps for Genymotion Desktop stuck on the Booting logo, including upgrade guidance, login workaround with gmtool, and Windows-specific...
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Guide to fix the VirtualBox DHCP server not assigning an IP to Genymotion devices, covering Hyper-V, power settings, GPU, Windows updates, VPN, and ha...
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What are Genymotion Desktop requirements?
Genymotion Desktop requirements including prerequisites, hardware, and hypervisor options for Windows, Linux, and macOS.
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How to enable the virtual keyboard?
Instructions to enable the virtual keyboard across Genymotion Desktop, SaaS Cloud, and PaaS/Device Image across Android versions.
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How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs via UI, command line, auto-generated logs, and per-virtual-device archives.
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How to fix "Your CPU is incompatible with virtualization technologies" error?
Step-by-step troubleshooting guidance for Genymotion Desktop when the CPU is incompatible with virtualization technologies.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating a device or virtual terminal in Genymotion Desktop.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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Can I use VirtualBox 7.2 with Genymotion Desktop?
Genymotion Desktop should work with VirtualBox 7.2 but is not officially supported; use the VirtualBox recommended version until Genymotion Desktop 3....
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting steps for when Genymotion on macOS starts but cannot be interacted with due to port 6379 conflicts.
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Is it possible to use a single license on mutiple computers?
Genymotion license policy: a license is for one user on one computer; spare machine allowance; reference to terms.
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I can't find the device I need in the virtual device list.
Guidance on device templates availability, customization, and where to request additions for Genymotion virtual devices.
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PayPal license purchase - order received but no license key
Help article explaining steps when a PayPal license purchase order is received but no license key is issued.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Genymotion Android Emulator in the Cloud
Genymotion SaaS provides cloud-based Android emulation with teams, automation, integrations, and pricing.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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The virtual device display is black.
Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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How to get Genymotion Desktop free for personal use edition
Guide to obtaining Genymotion Desktop free for personal use edition.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Genymotion states it does not control cloud billing and points users to the refund policy.
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Android Automotive is now available in beta
Genymotion announces Android Automotive beta with baseband and network emulation; availability on AWS and Azure marketplaces.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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ADB connection is lost after a while with my Genymotion Device image instance(s)...
Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I get the error "Too many attempts, please try again later."
Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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How to use multi-touch gestures with Genymotion SaaS (Cloud)
Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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How to install Genymotion Desktop
Just follow the instructions from Genymotion Desktop on-line user guide.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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How to play games with Genymotion Desktop
Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
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I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Vulnerability Disclosure Policy / Special Thanks
Genymobile's vulnerability disclosure policy and Special Thanks contributor list.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Instrumented Tests with Genymotion SaaS and gmsaas
Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
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Dynamically change vehicle properties in Android Automotive
Tutorial on injecting and modifying Android Automotive vehicle properties via gRPC for testing and demos.
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Single Sign-On (SSO) with Google and GitHub authentication!
Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
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gmsaas
Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
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arm64
ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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gmsaas 1.13.0
Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
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Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion Desktop 3.0.2 (April 18th, 2019)
Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.
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Genymotion Desktop 3.0.1 (February 26th, 2019)
Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.
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Genymotion Desktop 3.0.0 (December 19th, 2018)
Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.
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Genymotion 2.12.2 (July 23th, 2018)
Release notes for Genymotion 2.12.2, detailing improvements and corrections.
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Genymotion 2.10.0 (August 1, 2017)
Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
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Automotive OS 14.0 (beta) on Genymotion Device Image
Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image
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Android 13 & 14 ARM images for Genymotion SaaS
Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
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Android 14 beta image for AWS
Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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New Genymotion Device Image v13.0
Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion Desktop 3.5 is out!
Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
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Genymotion Desktop 3.2.0 is available!
Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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AppsFlyer Case Study
AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Android Automotive for Genymotion Device Image
Genymotion releases Android Automotive for Genymotion Device Image, a cloud-based emulator to run AAOS in virtual devices, with OS 14.0 on AWS Marketp...
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Android 12 is now available for Genymotion Desktop and Genymotion SaaS (Cloud)!
Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).
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Android 12 image for AWS and GCP is out!
Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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Release Notes
Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0
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Changing authentication
Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.