Documentation and Support

Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.

Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.

Android 16.0 is now available for Genymotion products; the image is in beta; Pro edition on Desktop requires a paid license.

Instructions to generate and send Genymotion SaaS logs and logcats to support.

Instructions to verify installer integrity by checking checksums for Windows, macOS, and Linux.

Guide to install LSPosed and related modules on Genymotion Desktop across Android versions (8+ and deprecated 5.0–7.1).

Help article explaining how to reset a Genymotion SaaS Cloud password.

Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.

Guide for resolving the msvcr100.dll is missing error in Genymotion Desktop on Windows, including the warning and download link.

Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.

Genymotion help article notes that the GPS map is blank and instructs users to upgrade Genymotion Desktop.

Explanation of GMTool error code 14 and license restrictions for GMTool features.

Genymotion Desktop requirements including prerequisites, hardware, and hypervisor options for Windows, Linux, and macOS.

Instructions to enable the virtual keyboard across Genymotion Desktop, SaaS Cloud, and PaaS/Device Image across Android versions.

Instructions to generate Genymotion Desktop logs via UI, command line, auto-generated logs, and per-virtual-device archives.

Instructions to connect Genymotion virtual devices to HTTP and Socks5 proxies, with and without authentication, plus desktop-specific tips.

Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.

Genymotion Desktop stops working after upgrading macOS Sequoia 15.2; fix by upgrading to 3.9.0 and removing a prior workaround.

Genymotion Desktop should work with VirtualBox 7.2 but is not officially supported; use the VirtualBox recommended version until Genymotion Desktop 3....

Help article explaining steps when a PayPal license purchase order is received but no license key is issued.

Genymotion help center with guides, tutorials, release notes and a knowledge base.

Genymotion Device Image provides an Android environment on major cloud platforms with HTTP API, customizable devices, and emulated features.

Genymotion SaaS provides cloud-based Android emulation with teams, automation, integrations, and pricing.

Genymotion Cloud and enterprise tooling with pricing, CI/CD integrations, and Pro features.

Guide to running Detox UI tests for React Native on Genymotion SaaS Android devices.

Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.

Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.

Overview of Genymotion's Interactive Engagement use cases: customer support, social media, and training for Android virtual devices in the cloud.

Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Genymotion states it does not control cloud billing and points users to the refund policy.

Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.

Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.

Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.

The help article notes that the article has been moved to Genymotion's website.

The article has been moved to Genymotion's website.

This article has been moved to our website.

Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.

Guide to install LSPosed (and legacy Xposed setups) on Genymotion Device images for PaaS.

Find Genymotion product user guides at the official docs site.

Help Center article directing users to the Genymotion Jenkins integration blog post.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...

Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.

Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.

Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.

Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.

Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.

Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.

Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...

Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.

Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.

Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.

Bug in Genymotion Desktop 3.7.0 on fresh installs; fixed in 3.7.1; upgrade to resolve.

Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.

Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.

The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.

Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.

Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.

Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.

Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.

Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.

Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.

Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.

A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.

Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.

Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.

ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.

Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.

Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...

Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.

Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.

Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.

Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...

Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.

Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.

Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.

Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.

Release notes for Genymotion 2.12.2, detailing improvements and corrections.

Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.

Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image

Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.

Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...

Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.

Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.

A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.

Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.

Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.

Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.

Apple's macOS Ventura upgrade causes issues with VirtualBox and Genymotion; a workaround uses Genymotion Desktop 3.3.0 with the QEMU hypervisor.

Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.

Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.

Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.

Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.

Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.

Bolt Food case study on scaling mobile automated testing with Genymotion.

AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.

Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.

Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).

Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).

Help and Feedback page with access to FAQ and Support and guidance on providing feedback.

Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.

Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.

Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.

Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.

Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.

Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.

Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.

Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...

Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...

Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.

Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.

Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.

Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.

Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...

Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.

Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0

Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.

Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.

Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.

Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.