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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for distorted display and freezing in Genymotion when using Android 8+.
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PayPal license purchase - order received but no license key
Genymotion Help Center article explaining that PayPal orders may be generated without a license key if payment steps were not completed and how to res...
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Linux - Unable to start the Virtual Device
Linux troubleshooting for Genymotion Desktop when the virtual device cannot start, including hypervisor recommendations and supported environments.
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Windows - Unable to start the Virtual Device
Troubleshooting steps to resolve startup failures of the Genymotion Virtual Device on Windows by addressing VirtualBox host-only adapters.
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macOS - Unable to start the Virtual Device
Genymotion macOS troubleshooting for starting the Virtual Device, including hypervisor guidance and privacy settings.
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I can't find Google Play Store. Where is it?
Genymotion explains how to install Google Play Store via the built-in Open GApps feature across Desktop, SaaS, and Device Image.
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Is Genymotion affected by the log4j vulnerability
Genymotion states that none of its products are affected by the Apache log4j vulnerability CVE-2021-44228.
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The virtual device crashes, freezes or fails to boot on Windows
Guide for Genymotion Desktop users on Windows covering Android 15 compatibility, GPU issues, and performance settings.
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Can I use OBS virtual camera with Genymotion Desktop?
Genymotion help article stating that OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guide to forcing the high-performance GPU on Windows laptops with hybrid graphics for Genymotion Desktop.
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Apple Mac M series support
Guidance on Genymotion support for Apple Silicon Mac M series, including Rosetta requirements, VirtualBox unavailability, and Android version availabi...
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How to install Xposed/EdXposed/LSPosed with Genymotion Desktop
Step-by-step guide to installing Xposed/EdXposed/LSPosed on Genymotion Desktop for Android 8.0+ and legacy Android 5.0-7.1.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting guide for Genymotion Desktop stuck on the Booting logo, including upgrade instructions and workarounds for Hyper-V, GPU issues, and un...
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Available official device templates (default recipes) for Genymotion SaaS
List of official device templates (default recipes) for Genymotion SaaS, including Android versions and UUIDs, plus UUID retrieval tips.
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The VirtualBox DHCP server has not assigned an IP address to the virtual device
Guidance to fix VirtualBox DHCP IP assignment issues when Hyper-V, GPU, or Windows updates interfere with Genymotion Desktop.
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What are Genymotion Desktop requirements?
Prerequisites and hardware requirements for Genymotion Desktop across Windows, Linux, and macOS, including virtualization and hypervisor guidance.
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How to change Genymotion Desktop installer path in my Android Studio
Instructions to reconfigure the Genymotion installer path for the Android Studio plugin across Windows, Linux, and macOS.
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Genymotion Desktop is very slow and unstable
Troubleshooting Genymotion Desktop performance and stability issues across hardware, GPU, and Windows configurations.
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My webcam does not work with Genymotion Desktop
Genymotion Desktop requires USB Video Class (UVC) webcams; virtual cameras are not recommended or officially supported.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Troubleshooting Genymotion Desktop on Linux when starting a Virtual Device; primarily due to the nouveau GPU driver; use NVIDIA proprietary drivers wi...
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Genymotion Desktop and Hyper-V (Windows)
Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
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Genymotion Desktop installer doesn't run
Instructions to verify the Genymotion Desktop installer integrity and re-download if checksums do not match.
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Unable to start the Virtual Device
Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.
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VirtualBox recommended versions
Genymotion Help Center article detailing the recommended VirtualBox versions and the shift to QEMU on macOS and Linux.
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Genymotion Device Image
Genymotion Device Image provides an Android environment on cloud platforms with ARM64 images and an HTTP API.
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Android Emulator for PC & Mac
Genymotion Desktop is a fast, simple to install Android emulator with widgets and multi-OS support.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.
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Learn Android development with Genymotion Desktop
Genymotion education page covering Genymotion Desktop features, pricing for students, Genymotion Cloud, and CD/CI integrations.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Genymotion: 2025 Year in Review
Genymotion's 2025 milestones across SaaS, Desktop, and PaaS, plus 2026 outlook.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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I get the error 'msvcr100.dll is missing'
Genymotion Windows troubleshooting article about missing msvcr100.dll and updating Genymotion Desktop.
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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Can I use my host microphone with Genymotion Device image (PaaS)?
Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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How to enable hardware virtualization (VT-x/SVM) on Windows 11
Instructions to enable VT-x or SVM hardware virtualization on Windows 11 for Genymotion Desktop, including BIOS access and enabling virtualization by ...
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Tutorial on enabling hardware virtualization (VT-x/SVM) on Windows 10 by accessing BIOS/UEFI and selecting the appropriate CPU virtualization option.
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How to disable Fast Startup on Windows 10
Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.
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How to install Xposed/EdXposed/LSPosed with Genymotion Device image (PaaS)
Guide to install LSPosed (and legacy Xposed setups) on Genymotion Device images for PaaS.
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VirtualBox configuration error
Instructions to fix VirtualBox configuration errors by deleting config folders and re-installing VirtualBox across Windows, Linux, and macOS.
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How to screen record with Genymotion Device image (PaaS)?
Guide to screen recording Genymotion Device image (PaaS) using Capture feature, ADB, or HTTP API, with a default 180-second limit.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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I keep getting 'System UI is not responding' error
Troubleshooting steps for the 'System UI is not responding' error in Genymotion Desktop, focusing on host resources, Hyper-V, and virtual device confi...
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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How to fix "Your CPU is incompatible with virtualization technologies" error
Guide to resolve CPU virtualization compatibility errors in Genymotion Desktop.
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The Virtual device takes a very long time to boot and is very slow
Guidance for Windows, Linux, and Mac hosts to resolve slow boot and performance issues in Genymotion Desktop.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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Linux - An error has occurred while trying to create a virtualbox host-only netw...
Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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Supported Linux distributions
Genymotion requires specific Linux distributions for Genymotion Desktop operations and technical assistance.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
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I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
Guidance to fix blurry icons and out-of-screen UI on 4K displays by configuring Genymotion Desktop scaling variables.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't use the camera with Safari (Genymotion SaaS)
Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting for Genymotion Desktop on macOS when the device starts but the UI is unresponsive due to port 6379 conflicts with redis.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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Genymotion Desktop and standard (non admin) user accounts on Windows
Guidance for running Genymotion Desktop with non-admin Windows accounts and fixing host-only network errors; recommends admin rights and VirtualBox on...
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion SaaS (Cloud) – Blog
Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
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Plugins
Genymotion plugin release notes and OS image updates for SaaS and Desktop.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Desktop 3.3.3 has been released with VirtualBox 7.0 support on macOS ...
Genymotion Desktop 3.3.3 adds VirtualBox 7.0 support on macOS and introduces camera re-framing options and GIF support.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
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Windows Installation Guide
Windows installation instructions for Genymotion Desktop.
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Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
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Public HTTP API
Genymotion SaaS provides a full HTTP API to manage devices and API tokens.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Installing a valid certificate
Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
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SaaS User Guide
Genymotion SaaS user guide detailing requirements, features, tools, and HTTP API.
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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Professional Android Emulator
Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.