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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU issue with Genymotion virtual devices; fix by forcing use of the discrete GPU.
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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Can I use my host microphone with Genymotion Device image (PaaS)?
Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I get the error 'Too many attempts, please try again later.'
Information about the error caused by too many failed license registration attempts and how to resolve it.
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Genymotion Desktop offline usage
Internet access is required to log in and download images; a 15-day offline token allows offline use between connections; token extensions are availab...
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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Linux - Unable to start the Virtual Device
Linux troubleshooting guidance for Genymotion Desktop hypervisor choices and supported Linux environments.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for resolving Genymotion Windows errors starting the Virtual Device by addressing VirtualBox host-only adapters.
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I can't find Google Play Store. Where is it?
Instructions to install Google Play Store on Genymotion virtual devices using the Open GApps built-in feature.
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The virtual device crashes, freezes or fails to boot on Windows
Troubleshooting guide for Genymotion Windows issues related to Android 15, GPUs, power settings, and VirtualBox configuration.
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Can I use OBS virtual camera with Genymotion Desktop?
OBS virtual camera is unavailable with Genymotion Desktop due to compatibility issues with OBS Studio video format and Genymotion Desktop camera API.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10
Instructions to enable hardware virtualization on Windows 10 for Genymotion Desktop, including BIOS/UEFI access steps and CPU-specific virtualization ...
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Do I need a license if I use Genymotion Desktop for teaching?
FAQ about licensing for teaching with Genymotion Desktop.
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How to disable Fast Startup on Windows 10
Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS.
iOS webcam support requires h264; recently added to Genymotion Device images but not yet activated for iOS.
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Troubleshooting Windows display issues for Genymotion when using Android 8 or higher, focusing on GPU and driver problems.
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How to get Genymotion Desktop free for personal use edition?
Help article about obtaining Genymotion Desktop free for personal use edition and related topics.
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VirtualBox configuration error
Instructions to resolve VirtualBox configuration errors on Windows, Linux, and macOS.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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How to subscribe to a plan for Genymotion SaaS
Guide to subscribing to a Genymotion SaaS plan, including device limits and contacting sales for alternate payment methods.
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How to install Genymotion Desktop
Just follow the instructions from Genymotion Desktop on-line user guide.
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What are Genymotion Desktop requirements
Documentation outlining Genymotion Desktop prerequisites and supported platforms.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
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How to change Genymotion Desktop installer path in my Android Studio?
Instructions to reconfigure the Genymotion Desktop installer path in Android Studio if the path was entered incorrectly or Genymotion was reinstalled.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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Do I need a license if I use Genymotion Desktop for studying?
FAQ about licensing for Genymotion Desktop when used for studying, including free edition limitations and student offer.
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How to get a license server for Genymotion Desktop?
Genymotion offers license servers to companies planning or purchasing a large volume of licenses to self-manage licensing; contact sales@genymotion.co...
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How to manage (release, re-assign) my company licences?
Instructions to release or re-assign company licences; license server is required to modify activations; guidance on licensing for large deployments.
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Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance issues, including hardware requirements, resource limits, and Windows/macOS GPU tips.
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How will I be charged for Genymotion on Alibaba?
Overview of subscription and Pay-As-You-Go pricing for Genymotion on Alibaba infrastructure.
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How to uninstall Genymotion Desktop completely (purge)?
Steps to purge Genymotion Desktop on Windows, macOS, and Linux.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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My webcam does not work with Genymotion Desktop
Guidance on webcam compatibility with Genymotion Desktop, noting support for the UVC standard and virtual webcam restrictions.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Troubleshooting black, white, or distorted Genymotion virtual device displays on Linux with NVIDIA GPUs caused by the nouveau driver.
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Error while creating the device / virtual terminal
Troubleshooting steps for failures when creating a device or virtual terminal in Genymotion Desktop, including legacy version issues, disk space, and ...
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Genymotion Desktop crashes on Linux due to the nouveau driver; use NVIDIA proprietary drivers.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop to resolve issues starting virtual devices, including hardware requirements, OS-specific problems, and en...
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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Linux - An error has occurred while trying to create a virtualbox host-only netw...
Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
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How to purchase a Genymotion Desktop license?
Steps to purchase a Genymotion Desktop license, including visiting the pricing page, selecting a plan, and receiving a license key by email.
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How to connect to a Genymotion Device Image instance web interface with a securi...
Instructions for connecting to a Genymotion Device Image web interface with a security certificate.
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I don't receive the activation mail
Help article about activation email arriving issues and steps to locate it in Gmail.
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Supported Linux distributions
Genymotion requires specific Linux distributions for Genymotion Desktop operations and technical assistance.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Virtual Camera with Genymotion SaaS by configuring OBS output to 720p and selecting OBS Virtual Camera in Chrome.
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I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
Troubleshooting guide for 4K monitor UI scaling in Genymotion Desktop, with Windows and Linux/macOS steps.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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My Webcam does not work on iOS (Genymotion SaaS)
Genymotion SaaS iOS webcam support is not available due to incomplete H.264 implementation; future releases will enable it.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
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I want to test Genymotion Desktop Pro, with full features, but I have already se...
Instructions to start a Genymotion Desktop Pro trial after choosing Personal Use, including account actions and activation steps.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
Notice about slow performance when using QEMU on Windows; VirtualBox is recommended until QEMU is more stable.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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Is it possible to use a single license on mutiple computers
FAQ detailing Genymotion license usage rules and allowance for a spare machine.
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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I can't find the device I need in the virtual device list
Genymotion help article explaining that not all device templates are available and how to customize devices or request additions.
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VirtualBox recommended versions
The recommended VirtualBox version is 7.0.26 with Windows installation details and a note that QEMU is now the default hypervisor on macOS and Linux.
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I have forgotten my Genymotion (Desktop) account password
Instructions to reset your Genymotion Desktop account password, including the reset URL and steps.
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Genymotion Desktop and standard (non admin) user accounts on Windows
Guidance for using Genymotion Desktop with non-admin Windows accounts and troubleshooting VirtualBox host-only adapters.
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PayPal license purchase - order received but no license key
Information about PayPal purchase where the order is generated but payment validation did not occur, with steps to resolve.
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I have a European VAT number and I can't seem to use it (License purchase)
Help article about VAT handling for Genymotion license purchases with European VAT numbers.
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with SHA256 checksums and system requirements.
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Genymotion Desktop
Android emulator for PC and Mac with templates, widgets, and GPU acceleration.
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Genymotion SaaS (Cloud) End User License Agreement
End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...
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Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Genymotion Desktop Pro for Independent Workers
Genymotion Desktop Pro for Independent Workers provides affordable, high-performance app development tools with cloud SaaS options and CI/CD integrati...
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Genymotion for Enterprises — Cloud Pricing and Features
Genymotion enterprise cloud pricing and feature overview for cloud devices, cloud providers, and desktop.
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion Desktop Plans
Pricing for Genymotion Desktop Pro plans: Independent Workers, Enterprise, and Schools & Students, plus the Enterprise Master Agreement.
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Use Burp Suite with Genymotion SaaS
Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
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Use Burp Suite with Genymotion Desktop
Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Plugins
Release notes and updates for Genymotion Plugins, including SaaS and Desktop OS images and Android versions.
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Genymotion Device image (PaaS)
Release notes and OS image updates for Genymotion SaaS, Device Image, and Desktop, including Android 16.0 beta and 3.4.1 updates.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Genymotion 3.0 is out: brand new UI, Android Pie, and more!
Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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License Server Guides - Guide for Genymotion Desktop End Users
Instructions for using Genymotion Desktop with a license server and managing offline licenses.
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
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Windows Installation Guide
Windows installation instructions for Genymotion Desktop.
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Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
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Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs from UI or command line for Windows, macOS and Linux.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.