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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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I get the error 'msvcr100.dll is missing'
Instructions to fix the msvcr100.dll missing error in Genymotion Desktop by avoiding manual DLL copying and installing the latest stable version.
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The device display is distorted or blank, and Genymotion freezes when I use Andr...
Windows troubleshooting for display distortion or freezing when using Genymotion with Android 8+
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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How many devices can I run simultaneously?
Overview of concurrency limits for Genymotion Desktop, Genymotion SaaS (Cloud), and Genymotion Device Image across plans.
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The virtual device display does not rotate
Troubleshooting steps when the virtual device display won't rotate in Genymotion.
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I have forgotten my Genymotion Desktop account password
Steps to reset your Genymotion Desktop account password.
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Can I use OBS virtual camera with Genymotion Desktop?
OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and the Genymotion camera API.
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Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance issues on Windows, Mac, and Linux.
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My webcam does not work with Genymotion Desktop
Troubleshooting webcam compatibility with Genymotion Desktop, including UVC requirements and virtual webcam limitations.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
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How to change Genymotion Desktop installer path in my Android Studio?
Steps to reconfigure the Genymotion Desktop installer path in Android Studio for Windows, macOS, and Linux.
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How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs from UI or command line, including auto-generated logs and per-device archives.
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How to connect to a Genymotion Desktop virtual device remotely with ADB
Instructions to connect Genymotion Desktop virtual devices remotely via ADB on Windows, Linux, and MacOS.
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The virtual device display is black
Troubleshooting steps for a black Genymotion virtual device display caused by WebRTC blocking (add-ons/extensions or Chrome/Chromium versions).
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires H.264, which is not yet implemented in Genymotion SaaS; iOS webcam support is currently unavailable and will be fixed in futur...
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How to enable hardware virtualization (VT-X/SVM) on Windows 11?
Guidance to enable hardware virtualization (VT-X/SVM) on Windows 11 by accessing BIOS via Advanced startup options.
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Linux - Unable to start the Virtual Device
Linux troubleshooting for starting Genymotion Virtual Device, including hypervisor recommendations, supported distributions, and limitations.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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macOS - Unable to start the Virtual Device
Troubleshooting Genymotion Desktop on macOS when the Virtual Device fails to start, including hypervisor guidance and port settings.
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The virtual device crashes, freezes or fails to boot on Windows
Guidance on Windows compatibility issues for Genymotion Desktop, including Android 15 incompatibilities, GPU issues, and hardware recommendations.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Instructions to enable VT-x or SVM hardware virtualization on Windows 10 by entering BIOS and enabling CPU virtualization.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guidance to force high-performance GPUs on Windows laptops with dual GPUs for Genymotion Desktop.
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Apple Mac M series support
The Apple Mac M series with an Apple Silicon SoC are supported; Rosetta is required; VirtualBox is not available; Only Android 11+ is available.
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Genymotion Desktop is stuck on "Booting..." animated logo
Troubleshooting guide for Genymotion Desktop stuck on booting logo, including upgrade steps, login workaround, and Windows hardware notes.
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What are Genymotion Desktop requirements?
Overview of Genymotion Desktop prerequisites, hardware, and virtualization options across Windows, Linux, and macOS.
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Limit on concurrent Genymotion virtual devices
Genymotion Pay-As-You-Go does not allow running more than two virtual devices simultaneously; a special offer may be available upon request.
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Is it possible to un-root or hide root?
This article explains why root hiding methods do not work with Genymotion and lists which Android images are rooted or unrooted across Genymotion prod...
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Troubleshooting Linux issue where Genymotion Desktop crashes when starting a Virtual Device; explains the cause due to the nouveau GPU driver and reco...
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Genymotion Desktop and Hyper-V (Windows)
Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
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Unable to start the Virtual Device
Troubleshooting steps to resolve issues starting Genymotion Desktop's Virtual Device on Windows, Linux, and macOS.
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Does Genymotion Desktop support Apple Mac M4 models?
Genymotion Desktop fixes Mac M4 support with version 3.9.0; upgrade to enable it.
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Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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VirtualBox recommended versions
Genymotion guidance on VirtualBox versions, including the 7.0.26 recommendation and macOS/Linux QEMU guidance.
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Genymotion Desktop and standard (non admin) user accounts on Windows
Guidance for running Genymotion Desktop with non-admin Windows accounts, including steps to resolve host network errors and guidance on QEMU status.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Android Emulator for PC & Mac
Genymotion Desktop is an Android emulator for PC and Mac with templates, widgets, and GPU acceleration.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for your app development journey. Available for Windows, Linux and macOS; Compatible with Mac M; High performance; Techn...
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Genymotion for Enterprise
Genymotion offers cloud-based Android device testing for enterprises with on-demand instances, pricing plans, CI/CD integrations, and enterprise agree...
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS (Stable 3.9.0).
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Bitrise
Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
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Genymotion User Guides
Guides for Genymotion devices: Device Image, SaaS, and Desktop deployment options.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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How to transfer a Genymotion Desktop virtual device to another Computer? (Virtua...
Guide to export and import a Genymotion Desktop virtual device for transfer to another computer using VirtualBox.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.
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Genymotion Desktop starts but the main window does not show or is white
Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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How to fix "Your CPU is incompatible with virtualization technologies" error
Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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The Virtual device takes a very long time to boot and is very slow
Troubleshooting long boot times and slow performance of Genymotion Desktop on Windows, including GPU and hypervisor considerations.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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Mobile Testing and Development
Genymotion Cloud-based mobile testing and development with automation, game development, security, and VDI capabilities.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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Can I use my host microphone with Genymotion Device image (PaaS)?
Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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How to disable Fast Startup on Windows 10
Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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How to install Genymotion Desktop
Just follow the instructions from Genymotion Desktop on-line user guide.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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How to root a Genymotion virtual device?
Guidance on root access status for Genymotion virtual devices across Desktop, SaaS, and Device Image environments.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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The Virtual device display is black (Genymotion Desktop)
Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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Linux - An error has occurred while trying to create a virtualbox host-only netw...
Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
Guidance to fix blurry icons and out-of-screen UI on 4K displays by configuring Genymotion Desktop scaling variables.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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How to play games with Genymotion Desktop
Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
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I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
-
Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
-
The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
-
Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
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Parallel tests with Appium and Genymotion SaaS
Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.
-
Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Instrumented Tests with Genymotion SaaS and gmsaas
Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
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How to connect a virtual device to ADB in Genymotion SaaS?
Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.
-
Use Bitrise with Genymotion SaaS
Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
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Mobile Automated Tests with CircleCI and Genymotion SaaS
Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
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gmsaas
Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Genymotion SaaS Android 15 & 3.3.1 os images
Release notes for Genymotion SaaS Android OS images 15 and 3.3.1.
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
-
Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion SaaS (Cloud) – Blog
Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
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Plugins
Genymotion plugin release notes and OS image updates for SaaS and Desktop.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Github Actions
Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
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gmsaas 1.9.0 (Introducing gmsaas portal)
Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Genymotion Desktop 3.6.0 is out!
Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
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Genymotion Desktop 3.3.3 has been released with VirtualBox 7.0 support on macOS ...
Genymotion Desktop 3.3.3 adds VirtualBox 7.0 support on macOS and introduces camera re-framing options and GIF support.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
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Root Access
Genymotion Desktop Root Access guide covering rooting, non-rooted images, and command-line usage.
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Genymotion Desktop Release Notes 2.x
Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
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Windows Installation Guide
Windows installation instructions for Genymotion Desktop.
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Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
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Root Access
Genymotion SaaS Root Access guide describing rooting, unrooting, and adb commands.
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Genymotion Desktop and Hyper-V (Windows)
Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.